Refund policy

At Liz Salais Beauty Co., we are committed to offering high-quality products. Due to the nature of cosmetic products and for reasons of hygiene and safety, the following conditions apply:

Returns

For hygiene reasons, we do not accept returns or exchanges for products that have been opened, used, or tampered with.

We can only accept a return when:

  • The product received differs from the one ordered.
  • The product shows damage caused during shipping.
  • The product arrives with a manufacturing defect.

In any of these cases, you must contact us within 24 hours of receiving your order, attaching clear photographs of the product and the packaging.

Requests received more than 24 hours after delivery cannot be processed, and we will be unable to offer a solution; therefore, we recommend checking your order as soon as you receive it.

Refunds

Once the case has been reviewed and approved by our team, we may offer one of the following solutions:

  • Product replacement.
  • Exchange for the correct product.
  • Partial or full refund, as applicable.

Approved refunds will be issued using the same payment method used for the purchase.

Cancellations

Orders may only be cancelled before they have been prepared. Once the order has been handed over to the shipping carrier, it cannot be cancelled.

If a cancellation is requested, it must be reviewed and approved by our team. If the cancellation is approved, the refund will be issued for the corresponding amount, minus any payment processing fees charged to our company by the platform or payment method used.

Additionally, payments made via certain methods may take up to 7 days to reach our account after the purchase is made. In these cases, the refund can be processed once the funds have been effectively received and released by the payment processor.

Refund processing time depends on the payment method used and the timeframes established by the relevant financial platform.

Promotional Products

Products purchased at a discount, on promotion, or as part of a clearance sale are final sale and are not eligible for exchange or return, except in cases of manufacturing defects or shipping errors.