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Returns Policy

For hygiene and safety reasons, Liz Salais Beauty Co does not accept returns or exchanges on products that have been opened, used, or tampered with.

We can only accept a return when:

  • The product received is different from what was ordered.
  • The product shows damage caused during transit.
  • The product arrives with a manufacturing defect.

In any of these cases, you must contact us within the first 24 hours after receiving your order, attaching clear photos of the product and its packaging.

Requests received more than 24 hours after delivery cannot be processed or resolved, so we recommend checking your order as soon as you receive it.

Frequently Asked Questions

What is the lifespan of the inks?

Our inks can last from 4 to 14 days on the skin, depending on skin type, aftercare, and cleaning routine.

Do you ship throughout Mexico?

Yes. We ship to all of the Mexican Republic, and we also offer international shipping to some countries.

Delivery time varies by destination.

Are the inks for professional or personal use?

Our products are suitable for all audiences.

The 10 ml presentation is ideal for personal use, perfect for touch-ups at home and keeping your eyebrows flawless between applications.

The 30 ml presentation is designed for beauty professionals and Brow Artists who provide continuous service, offering greater performance for daily use.

How can I contact the support team?

You can write to us using the contact form on this page or send us a message through our social media channels.

Our team will respond as soon as possible.

Do you need help?

Do you have questions about our products, orders, courses, or need help choosing the ideal shade?

Our team is ready to assist you. Write to us on WhatsApp, and we will gladly answer all your questions quickly and personally.

Link to WhatsApp